Return, Exchange, Refund or Cancellation Policy

● Cancellation : You may wish to cancel the product in the following circumstances:
 *Order wrongly placed
 *Longer delivery than expected
 *No longer needed
 *Inaccurate website description
● Replace/ Exchange : The item in your request will be replaced with an identical item in case of damaged (broken or spoiled   during transit or due to incorrect packaging), the product received is defective (has a functional problem that causes it not to   work) or an incorrect size was ordered. The product replacement and exchange happens within the warranty of the item. In   exchange the product will be replaced with the same product, respect to availability of the size and color. Products like Clay or Copper water dispenser will only replace/refunded if they were broken or pot – tap joint is leaking very much. Any leakage from tap is not considered .
● Refund/ Return : If the product is not in your favored size means different size you ordered as mention on website page, color or usability, you may return the received product, in case the product is unopened, not used and qualifies under Indofox *7 day return policy. In case the product is out of stock, you may decide that you need your refund in that situation. Our customer support will guide you on the refund process and after order cancellation or return you will receive the refund within 7 working days.If Product is found broken or damaged when uncover the packing customer should inform on email info@indofox.com or    parkiointernational@gmail.com or whats app 7906478342 with pictures of damaged products WITHIN 24 HOURS.For Clay and Glass items it is advised that check product at the time of delivery and if found broken immediately contact above said email and whats app and send pictures and video of items.
*07 day return policy You may request for a exchange/ replacement/ return in 7 days from the product delivery date except for category Essential / Naturals .. In this category exchange/replacement/return will only accepted if product expiry date has passed.It is advised Please send Video and picture of product when unboxing the product of the time of delivery immediately.7 days return policy is  Not applicable for damaged broken handicraft or clay items.(Any handicraft item is found broken during shipping immediately contact the concern email and what s app.

Other related Terms & Conditions

1. The return of the item purely happens on the basis of the kind of item you wish to return, your product first undergoes through the verification process.
2. Post the verification, you will be requested for the reason of your return.
3. Kindly keep all the required items ready when the return process happens – including original invoice, original packaging, price tags, freebies, accessories, etc.
4. Pickup and delivery of your request will be planned and scheduled from the same delivery address for instance of exchanges and replacements.
5. Refund process will be initiated once we receive the product back.

6. The return of your purchased orders will be acknowledged on its unfolded state with all the supporting documents like tags, bills, etc.

7.Extra charges will not be levied on our fault in the replacement of the product.

8.We require a letter of Reason to be emailed to us before you return the product at info@indofox.com.

9.If Product is found broken or damaged when uncover the packing customer should inform on email info@indofox.com or       parkiointernational@gmail.com or whats app 7906478342 with pictures of damaged products WITHIN 24 HOURS.We advise that Please make a video of uncovering the product  when you get delivery from shipping agent.

 

The returns policy brings in a lot of changes keeping in mind our loyal customer base hence all products listed under a particular category may not have the same return policy.
Note : Indofox return & refund policy applies as long as the products are unworn, unwashed, without stains, unharmed and with every single unique tag in tacked and is bundling flawless.

Note: Various Handicrafs can be have minor size,color or weight differences as mentioned/compare to shown on website.So there will be no return/replace entertained in case of minor difference in size,color or weight.

At what point when is your request qualified for product returns, exchange, replacement or refund?
● Order is received damaged due to incorrect packaging, was damaged or tapered during transit.
● Unexpected fit or style not as promised on the website.
● Product returns and replacement in case of out of stock products.
● Different product received than what was ordered.
● Non functional during the warranty break.

Indofox reserves the right to change its policies without prior notice.